Sr. Software Engineer (Integrations)

Overview

Sr. Software Engineer on Dialpad’s Integrations team, leading design and development of key native integrations that enable real-time automation and data transfer.

What you'll do

• Own the technical design, development, maintenance, and reliability of native integrations.
• Build and enhance integrations with systems including Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, and Google Workspace.
• Lead delivery of Agentic AI-compatible integrations for automating workflows and connecting Dialpad actions.
• Write architecture design and specification documents covering options, tradeoffs, dependencies, risks, rollout plans, and success metrics.
• Develop backend services, APIs, workers, webhooks, and data transfer flows at scale.
• Debug complex production issues and convert learnings into durable fixes and improved team processes.

What you'll need

• 7+ years of professional software engineering experience (or equivalent practical experience).
• Experience owning backend/full-stack/platform/integration systems in production across design to maintenance.
• Experience with at least one OOP language, especially Python or JavaScript.
• Experience building integrations, APIs, webhooks, event-driven and distributed systems.
• Experience with OAuth, permission models, API rate limits, webhooks, retries, idempotency.
• Effective communication skills including design document writing and risk surfacing.

Details

• Hybrid working arrangement based out of the Bangalore office.