Sr Support Engineer 2 (WMS/Warehouse Management )

Overview

Senior Support Engineer II to own customer solution support, resolve complex technical issues, and improve customer satisfaction (including NPS impact) for Blue Yonder customers.

What you'll do

• Provide end-to-end customer solution ownership to improve satisfaction and NPS.
• Work with global technical and functional teams to support customer engagements.
• Understand customer issues and resolve technical problems according to SLAs.
• Replicate and maintain customer environments and knowledge of architectures/integration points.
• Document learnings and create knowledge articles for repeated cases.
• Act as the techno-functional point of contact for triage and case assignment.
• Identify opportunities to improve and automate routine tasks.

What you'll need

• Bachelor’s degree (STEM preferred) with 7 to 10 years of experience.
• Strong communication and analytical skills.
• Experience with SQL/Oracle DB complex queries.
• Fair understanding of the supply chain domain.
• Experience in support engineering roles.
• Strong techno-functional expertise and ability to adapt quickly to new technologies.
• Experience with tools including AppDynamics, Splunk, and ServiceNow.

Details

• Rotational shift work with shift timings: 6 am–3 pm, 2 pm–11 pm, and 10 pm–7 am.