Overview
Sr. Technical Support Engineer providing advanced technical support to help customers integrate with the Alation platform.
What you'll do
- Provide advanced-level technical support to customers, partners, prospects, and support engineers.
- Troubleshoot and debug complex issues.
- Serve as an escalation point for customers and internal teams.
- Act as an SME in one or more support specializations.
- Author and update technical documentation (KB articles, runbooks, FAQs, product documentation).
- Facilitate technical enablement sessions for internal and external audiences.
- Build and use lab setups to replicate and resolve problems.
What you'll need
- CS degree and 5+ years of experience as a support engineer for enterprise software application support.
- Ability to work in rotational shifts and shifts aligned to customer requirements.
- Experience troubleshooting Linux and running shell commands.
- Experience with relational databases (e.g., Oracle, Postgres) and SQL.
- Ability to diagnose and debug applications written in Java and/or Python.
- Experience with web servers such as Apache and Nginx.
- Experience with REST APIs.
Nice to have
- Experience with Postgres (DB internals).
- Experience with JDBC drivers.
- Experience with Elasticsearch, NoSQL, MongoDB.
- Experience with Hadoop ecosystem components (Hive, HBase).
Details
Read the full description and apply on the company’s own careers page.
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