Staff Engineer - L4

Overview

Staff Engineer – L4 serving as a senior escalation point for complex, production-impacting issues in enterprise and hyperscale environments. The role supports the Infinia Core engineering team through root-cause analysis, incident leadership, product improvement, and AI-assisted diagnostics.

What you'll do

• Own critical customer escalations through root-cause analysis and mitigation.
• Lead incident war rooms and cross-functional response efforts.
• Debug logs and system patterns using AI-powered tools.
• Reproduce customer issues and propose product improvements or workarounds.
• Author runbooks, performance guides, and RCA documentation.
• Partner with Field CTOs, solution architects, and sales engineers.
• Deliver training to customer support and field engineering teams.

What you'll need

• 8+ years in enterprise storage, distributed systems, or cloud infrastructure support or engineering.
• Deep knowledge of S3, POSIX, NFS, storage performance, and Linux kernel internals.
• Scripting or coding experience with Python, Go, or C++.
• System, protocol, and application debugging experience using tools such as strace, tcpdump, or perf.
• Hands-on Linux troubleshooting experience.
• Experience with AI tools for diagnostics and reducing MTTR.
• Strong communication and executive reporting skills.

Nice to have

• Experience with DDN, VAST, Weka, or similar scale-out file systems.
• Familiarity with Prometheus, Grafana, ELK, or OpenTelemetry.
• Knowledge of replication, consistency models, and data integrity mechanisms.
• Exposure to RDMA, NVMe-oF, or high-performance networking stacks.
• Experience with Sovereign AI, LLM training environments, or autonomous system data architectures.

Details

• Location: Pune Office.
• Participate in an on-call rotation for after-hours support as needed.