Staff Inbound Product Manager

Overview

Staff Inbound Product Manager owning design and delivery of ServiceNow ITSM/ITOM products in a live production environment, measuring real performance and iterating based on evidence.

What you'll do

• Shape solution designs by running discovery with business stakeholders and process owners.
• Translate business requirements into recommended ServiceNow solution designs and pitches.
• Deliver approved designs into deployable epics and stories with acceptance criteria and dependencies.
• Measure implementations using defined success metrics and baselines before build starts.
• Personally build and maintain reports/dashboards for adoption, deflection, cycle time, compliance, and data quality.
• Partner with ServiceNow Product Management to evaluate new/pre-GA capabilities and track gaps to closure.
• Represent work in executive forums and translate technical detail into outcome language.

What you'll need

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• 8+ years delivering ServiceNow solutions.
• At least 3 full lifecycle ITSM and ITOM deployments owned end to end.
• Exposure to enterprise CMDB remediation at scale.
• Experience with AI-driven service operations such as AI Agents, Now Assist, predictive intelligence, or AIOps.
• ITIL v4 Foundation or higher.

Details

• Location: Hyderabad, Telangana, India.