Overview
Strategic Implementation Consultant responsible for deploying Samsara’s IoT solutions for enterprise customers and helping them achieve product adoption and business value.
What you'll do
- Manage technology deployments for large-scale customers.
- Create launch plans and product-usage roadmaps.
- Track implementation progress, participation, adoption, and account health.
- Run training sessions and demonstrate the platform to executives and users.
- Manage multiple customer engagements in parallel.
- Work cross-functionally with Sales, Support, Sales Engineering, and Product.
- Mentor Customer Success and Support teams.
What you'll need
- 6+ years in senior Customer Success, account management, or strategic consulting.
- Experience supporting or working with technical products.
- Strong problem-solving and priority-management skills.
- Consultative skills and experience with end-to-end system implementations.
- Ability to communicate with executives, technical leaders, and software users.
- Bachelor’s degree from a 4-year institution.
- Diplomacy and poise when handling customer issues.
Nice to have
- Enterprise SaaS experience.
- Experience supporting large-scale business solutions at Fortune 500 companies.
Details
- Remote position open to candidates residing in the United States, excluding specified metro areas.
- Customer-site travel may be required up to 10% of the time, including overnight stays.
- Annual base salary: $100,406–$153,409 USD.
- Full-time employee salary range.
Read the full description and apply on the company’s own careers page.
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