Student Experience Support Specialist (Part-Time)

Overview

Provides part-time, high-touch support to students and stakeholders, with dedicated assistance for Florida real estate students navigating licensing programs.

What you'll do

• Resolve student and stakeholder inquiries by phone, email, and chat.
• Support Florida real estate students with state regulatory and licensing program requirements.
• Manage student records and orders in internal databases.
• Execute tasks for national program initiatives, campaigns, and special projects.
• Escalate complex issues to internal teams or leadership.
• Advise students on program requirements and product lines.
• Track interactions and process service requests using internal systems.

What you'll need

• At least 1 year of relevant service experience.
• High school diploma or GED.
• Proficiency in MS Office and Gmail.
• Excellent written and verbal communication skills.
• Ability to multitask and remain detail-oriented.
• Ability to adapt to changing workloads, systems, and processes.

Nice to have

• Customer support or customer relations experience.
• Experience driving service excellence initiatives.
• Ability to communicate complex information accurately.

Details

• Part-time role.
• Remote and nationwide in the USA.
• Work schedule: 2:30 PM to 7:00 PM EST.
• Pay: $21.00 per hour.