Enterprise Specialist

Overview

The Enterprise Specialist supports clients with employment immigration case coordination, issue resolution, and proactive case monitoring to maintain successful customer partnerships.

What you'll do

• Initiate immigration cases on the Envoy Platform for clients.
• Coordinate with employees who have questions about ongoing cases.
• Route immigration and permanent residency questions to subject matter experts.
• Monitor case progress against start dates and expected timelines.
• Coordinate case documentation with client HR, talent acquisition, employees, customer service teams, and signatories.
• Coordinate approvals for work authorization renewals.
• Provide regular updates and communications to the team.

What you'll need

• 2–6 years of experience in client-facing customer service or related client account services.
• At least 2 years of employment immigration experience managing a large caseload or multiple priorities.
• Experience handling escalated issues.
• Intermediate proficiency in Microsoft Office Suite.
• Relevant work experience.
• College degree preferred.

Nice to have

• Immigration industry experience as a paralegal or in a client-facing role.
• Experience with Power BI.

Details

• Fully remote within the United States.
• Hourly pay: $30.00–$33.00.