Success Architect / Senior Success Architect, German/Italian/Spanish-Speaking

Overview

Success Architect / Senior Success Architect on Qualified's Customer Success team (part of Salesforce), owning the implementation and adoption of the Agentic Marketing Platform and Piper, the AI SDR Agent, for new and existing European customers. This is a remote role based out of Dublin, Ireland.

What you'll do

• Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window.
• Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic.
• Act as a trusted advisor across the customer lifecycle, running Strategic Business Reviews, driving renewal and expansion conversations, and using engagement and pipeline data to guide ongoing optimization.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations.

What you'll need

• 5-7 years of experience (Success Architect) or 7-10+ years of Mid-Market/Enterprise software experience (Sr. Success Architect) in a customer-facing implementation, solutions consulting, or technical CSM role.
• Fluent in English plus Spanish, German, or Italian.
• Working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Nice to have

• Salesforce Admin certification.
• Prior experience with AI-driven go-to-market or conversational marketing platforms.
• Experience working in a fast-paced, high-growth software environment juggling multiple concurrent customer implementations.

Details

• Remote role based out of Dublin, Ireland, supporting the European customer base in French, German, or Italian alongside English.
• Recognised Disability Confident member under the UK Government Disability Confident employer scheme.