Supervisor, Benefits Support Services

Overview

Lead a team of analysts and specialists delivering high-quality benefits administration and support to TriNet's clients and their worksite employees (WSEs).

What you'll do

• Coach and mentor team members; manage attendance, performance, and workload prioritization.
• Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions.
• Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.
• Handle escalated issues and ensure resolution meets quality and compliance standards.
• Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships.
• Perform other duties as assigned and ensure compliance with company policies and standards.

What you'll need

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field, or equivalent experience in benefits administration or HR operations.
• Minimum 3-5 years of experience in benefits administration or customer support services.
• Proficiency in benefits administration platforms and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage remote teams across time zones.
• Detail-oriented with strong organizational and time management skills.
• Experience in process improvement and documentation.
• Ability to handle escalations and resolve complex issues effectively.

Nice to have

• 2+ years' experience in a supervisory or team lead role.
• Experience in a PEO or HR outsourcing environment.
• Certified Employee Benefits Specialist (CEBS) from the International Foundation of Employee Benefit Plans.
• Certified Payroll Professional (CPP), if managing payroll-linked benefits.

Details

• Location: Hyderabad, Telangana, India.
• Work mode: 100% in office.