Benefits Support Services Analyst

Overview

As a Benefits Support Services Analyst, you will be part of the Benefits Core Services team, responsible for delivering high-quality support in the administration of TriNet's employee benefits programs.

What you'll do

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems.
• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary.
• Process mid- to high-complexity PeopleSoft benefits events.
• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support.
• Audit peer work to ensure accuracy and consistency in benefits processing.
• Mentor and train colleagues on phone/chat handling and case research.

What you'll need

• Bachelor's/Master's degree in Human Resources, Business Administration, or related field, or equivalent experience in HR operations or benefits administration will be considered.
• Minimum 2 years of experience in employee benefits or HR support roles.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Ability to de-escalate and resolve issues independently.
• Analytical thinking and attention to detail.
• Strong interpersonal and customer service orientation.
• Time management and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Adaptability to changing systems and processes.
• Active listening and problem-solving skills.
• Ability to work independently and meet critical timelines.

Nice to have

• Familiarity with PeopleSoft or similar HRIS platforms.

Details

• Location: Hyderabad, Telangana, India.
• Work mode: 100% in office.