Analyst- Benefit Operations-MGS GHR

Overview

Analyst role in the Benefit Operations team at MUFG Global Service Private Ltd., supporting end-to-end administration of employee benefits programs and delivering employee benefits support.

What you'll do

• Support the end-to-end administration of employee benefits programs, including enrolment, changes, terminations, and regular benefits updates.
• Process and validate benefits-related transactions accurately and within service level timelines.
• Coordinate with vendors, payroll, HR operations, and internal stakeholders to ensure smooth benefits processing.
• Maintain and update employee benefits records, systems, and documentation.
• Support benefits reconciliation activities and ensure data accuracy between Workday, benefits portal and vendor files.
• Assist in preparing regular reports, dashboards, and audit documentation related to benefits administration.
• Support annual benefits activities such as renewals, enrolment exercises, and employee communications.
• Act as a key contact point for employee benefits-related queries, providing clear, timely, and customer-focused support.
• Resolve employee issues relating to eligibility, enrolment, claims, coverage, and benefits processes.
• Escalate complex issues to the appropriate internal teams or external providers where required.
• Ensure a high-quality employee experience through responsive case management and follow-through.
• Liaise with external benefits providers, brokers, and internal teams to support operational delivery.
• Monitor vendor performance relating to transaction processing and employee support.
• Assist in tracking service issues and follow up on resolutions.
• Ensure benefits administration activities are carried out in accordance with company policies, internal controls, and local statutory requirements.
• Maintain proper documentation and audit trails for all benefits transactions.
• Identify process improvement opportunities to enhance operational efficiency and employee experience.
• Support the development and updating of standard operating procedures (SOPs), process documents, and controls.

What you'll need

• 2 - 4 years of relevant experience in HR operations, benefits administration, or shared services environment.
• Experience handling employee benefits transactions and responding to employee queries.
• Good understanding of employee benefits administration processes.
• Strong attention to detail and accuracy in transaction processing.
• Ability to manage multiple tasks and work within deadlines.
• Good analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer-service mindset with the ability to handle employee queries professionally and empathetically.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to work collaboratively with cross-functional teams and external vendors.
• Ability to navigate independently in a highly matrix environment.

Nice to have

• Experience working with HRIS, ticketing systems, and payroll/benefits platforms.
• Experience in a financial multinational or regional environment.