Support Engineer (AIOC)

Overview

Support Engineer (AIOC) focused on L2/L3 automation support for global enterprise automation and AI programs.

What you'll do

• Monitor, triage, and resolve incidents for Power Platform and M365 Copilot solutions.
• Perform deep-dive diagnostics on M365 Copilot, Power Automate, and Power Platform failures.
• Use telemetry (Azure Application Insights) to identify bottlenecks and implement code-level fixes.
• Oversee Copilot program health using Microsoft Copilot governance toolkits (Control Centre, Studio Kit, Viva Insights).
• Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations.
• Lead complex incident resolution and coordinate with Microsoft Support for platform-level bugs and hotfix deployments via Azure DevOps/GitHub ALM pipelines.

What you'll need

• 3-4 years overall experience in an IT support, helpdesk, or technical operations role.
• Minimum 2 years hands-on exposure or involvement with M365 Copilot and Microsoft Power Platform.
• Proven understanding of AI and Azure Cloud platform concepts and tools.
• Proven experience developing and maintaining Microsoft Power Platform (Power Automate flows).
• Basic knowledge of SQL (run pre-defined queries and understand basic database structures).
• Proficiency using incident management tools (e.g., ServiceNow, Jira Service Management).
• Must achieve PL-400 certification within 30 days of joining.

Details

• Location: Chennai, India.