Support Technical Leader

Overview

Support Technical Leader providing day-to-day technical guidance and leadership to Level 2 and Level 3 Support Engineers while ensuring SLA performance and quality handling of complex customer issues.

What you'll do

• Oversee daily support ticket queues and ensure SLA compliance.
• Monitor long-running or stalled tickets and take corrective action.
• Independently resolve complex issues using established troubleshooting principles.
• Lead resolution of escalated or high-impact cases.
• Act as a leadership escalation point for complex or sensitive customer situations.
• Conduct structured 1:1s and coach engineers on complex tickets and customer communication.

What you'll need

• 5+ years of experience in technical or application support roles.
• Experience supporting workload automation platforms such as RMJ.
• Prior experience in mentorship, technical leadership, or informal team lead roles.
• Strong troubleshooting skills across OS, databases, networking, APIs, and RMJ components.
• Proficiency in English (written and spoken).

Details

• Location: Hyderabad, Telangana, India.