Systems Analyst II (IND)

Overview

Systems Analyst II role at Carelon Global Solutions India focused on remediating PC vulnerabilities across physical and virtual Windows endpoints, coordinating with endpoint, security and application teams.

What you'll do

• Review and analyze Qualys vulnerability findings.
• Identify vulnerable software, applications, browser plugins and configurations.
• Determine remediation methods, including software removal, software patching/upgrading, configuration changes, registry modifications and application replacements where applicable.
• Validate successful remediation after implementation.
• Remediate vulnerabilities directly on individual PCs when limited systems are impacted, troubleshoot failures and coordinate with end users when required.
• Partner with SCCM/MECM teams to deploy remediation packages and with Nexthink teams for targeting, visibility, automation and remediation tracking.
• Coordinate remediation campaigns across enterprise device populations and assist with deployment validation and remediation reporting.
• Work with application owners, security teams, endpoint engineering, infrastructure support teams and end users.
• Provide weekly status updates covering vulnerabilities and systems remediated, current blockers and planned work.
• Provide monthly remediation metrics and trending, forecasts of weekly remediation capacity and monthly completion estimates.
• Document recurring remediation procedures and lessons learned.

What you'll need

• Bachelor's or Master's degree in Computer Science, IT or equivalent.
• More than 3 years of experience in IT.
• Strong Windows PC support and engineering experience.
• Deep understanding of Windows 10, Windows 11 and virtual desktop environments.
• Experience with enterprise endpoint remediation.
• Experience interpreting vulnerability scan results (Qualys preferred).
• Strong knowledge of PC software installation/removal, application patching/upgrading, software troubleshooting and Windows configuration management.
• Experience with SCCM/MECM deployments and remediation coordination.
• Experience working with Nexthink or similar endpoint analytics/remediation platforms.
• Ability to research vulnerabilities and determine remediation strategies independently.
• Strong verbal and written communication skills, with the ability to communicate with technical and non-technical users.
• Ability to work independently with minimal oversight, manage multiple remediation efforts simultaneously, and apply strong organization, prioritization, attention to detail, troubleshooting and analytical skills.

Nice to have

• Experience with PowerShell scripting, application packaging, endpoint security tools, vulnerability management platforms and VDI environments.

Details

• Location: Bengaluru, Karnataka, India (Bagmane Solarium City).
• Full-time employment.