Cloud Operations Team Lead

Team Lead - Google Cloud Operations is a full-time, OnSite role focused on leading day-to-day cloud operations and ensuring reliable performance across Google Cloud (GCP) services. You will own operational excellence for messaging and event-driven systems (specifically Pub/Sub), guide a team of support engineers, and drive the timely resolution of incidents. This position requires a hands-on technical leader who blends customer communication with strong operational ownership.

​Roles & Responsibilities

​Operations Leadership: Lead operations support for GCP workloads, ensuring high availability, performance, and stability.

​Case & Escalation Management: Manage incident and request workflows end-to-end. Serve as the primary escalation point for complex or sensitive technical cases.

​Monitoring & RCA: Oversee alert responses using Cloud Operation tools; perform root cause analysis (RCA) and mitigation planning. Ensure Pub/Sub services function reliably.

​Performance Tracking: Monitor daily case progress and track operational KPIs (MTTR, SLA adherence) to ensure continuous service reliability.

​Cross-Functional Collaboration: Coordinate with engineering teams to implement fixes, optimize configurations, and prevent repeat incidents.

​Team Development: Mentor team members on support methodologies, establish clear performance goals, and provide constructive feedback.

​Required Skills & Qualifications

​Mandatory Certification: Google Cloud Associate Cloud Engineer (ACE).

​Minimum Experience: 3+ years leading or coordinating technical support teams and guiding service outcomes.

​Technical Expertise: Hands-on experience with GCP services, Cloud Operation tools, and strong working knowledge of Google Cloud Pub/Sub.

​Problem Solving: Proven ability in technical troubleshooting, root cause analysis, and implementing corrective actions.

​Communication: Excellent skills for incident handling, runbook documentation, and clear stakeholder updates.

​Availability: Must be flexible to work in a rotational environment to support 24/7 operations.