Team Lead - Operations

Overview

Team Lead for Operations at MarketStar, leading a team that delivers outsourced B2B demand, sales, customer success and revenue operations solutions for technology clients.

What you'll do

• Develop and execute a strategy to drive long-term success with clients at scale.
• Inspire and develop the team to provide the best in-market consultative solutions to shape and grow client businesses.
• Coach and develop team members to be resilient in the face of challenges and setbacks, and help them distinguish what is relevant to make sense of complex situations.
• Develop and maintain a deep understanding of the Marketing Solutions product portfolio and industry knowledge to guide the team through difficult customer engagements.
• Act as the liaison between the client and the team.
• Own client engagement and sales management for the process.
• Develop and implement best practices and key metrics for the team to provide world-class new customer education and onboarding.
• Identify areas of opportunity in services and contribute to the development of systems, tools and processes to realize them.
• Influence product enhancements, collaborating closely with marketing, product and other cross-functional teams.
• Manage clients, SLAs, stakeholders and performance.

What you'll need

• 4-5 years of overall relevant experience, of which at least 1 year is in managing people.
• Degree in Sales & Marketing/Business Studies or other related areas (any graduation / MBA in Sales & Marketing).
• CMS navigation proficiency required in handling day-to-day operations.
• Sales knowledge on social media platforms.
• Performance review and reporting skills.
• Excellent communication, organizational and customer service skills; team management; time management; good analytical skills and strategic thinking.
• Flexibility with rostered days off and working in shifts.

Nice to have

• Degree in Sales & Marketing/Business Studies or other related areas (any graduation / MBA in Sales & Marketing) is preferred.
• Salesforce hands-on experience.

Details

• Location: Hyderabad, India.
• Open to working in a 24/7 environment.
• Flexibility with rostered days off and shift work.