Team Leader

Overview

Team Leader for EBO Accounts Receivable (India) within a medical billing denial/RCM operations environment.

What you'll do

• Manage a team of 15 to 20 FTEs and ensure day-to-day operational delivery vs productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.
• Set expectations, track individual and team performance, and provide structured coaching.
• Perform regular audits and run RCA/CAPA initiatives to maintain adherence to quality standards.
• Handle denial resolution, follow up on AR issues, and analyze recurring denial trends.
• Review inventory daily and track inflow to ensure correct handling and allocation strategy.
• Drive KPI metrics, resolve queries/account reviews, and support training when required.

What you'll need

• Bachelor’s degree is required.
• 5+ years’ experience in RCM is required.
• Good oral and written communication and analytical skills for AR calling in medical billing.
• Detail understanding and documentation of AR follow-up and denial management processes is required.
• Knowledge of Medicare, Medicaid, and ICD/CPT codes used on denials is required.
• Preferred NOA skills are mentioned.

Details

• Location: Chennai, India.
• Travel required: None.