Team leader

Overview

Team leader role within Bank of America’s Global Business Services, supporting Global Wholesale Banking Operations deposit management for corporate clients.

What you'll do

• Complete tasks within defined Service Level Agreements (SLAs).
• Meet Risk, Control, and Regulatory Metrics for the business.
• Deliver and manage individual targets and contribute to process metrics (productivity, turnaround time, accuracy).
• Adhere to Non Negotiable Tasks (NNTs).
• Manage regular conversations via email and online chats with onshore and offshore teams.
• Provide resolution to status requests and queries from internal customers.

What you'll need

• 5-8 years of experience.
• Strong written and verbal communication skills.
• Must have an eye for detail plus strong strategic and analytical skills.
• Excellent time management skills.
• Good understanding of Microsoft Excel and Outlook.
• Flexible for shifts.

Details

• Location: Gurugram, Haryana, India.
• Shift window: 20:30 – 06:30 IST (Monday to Friday).