Overview
Technical Account Manager (TAM) Architect for ClickHouse’s Support Services team, reporting to regional Support Engineering Managers.
What you'll do
- Provide consultative support for strategic users, customers, and prospects.
- Deliver architectural, technical, and migration guidance for customers.
- Lead projects, escalations, and meetings to support ongoing user/customer success.
- Own and oversee L3 Support Cases and escalations with the L1/L2 team.
- Help develop roadmap and account plans by partnering with Product Management, Engineering, and Sales.
- Contribute to documentation and knowledge base/learning materials.
- Maintain availability to deliver 24x7 support in a global, distributed environment.
What you'll need
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
- 5+ years implementing/operating/supporting scalable, fault-tolerant, distributed DBMS.
- Technical depth in topics including DBMS, OLAP, distributed systems, and Linux/Unix.
- Experience leading and shipping large-scope technical projects with multiple engineers.
- Expertise with a public cloud provider (AWS/GCP/Azure) and IaaS offerings.
- Excellent communication for a customer-facing, cross-team role.
Details
- Remote in India is possible, with openness to regional travel for onsite customer visits (estimated up to 35%).
Read the full description and apply on the company’s own careers page.
