Technical Account Manager Architect - India

Overview

Technical Account Manager (TAM) Architect for ClickHouse’s Support Services team, reporting to regional Support Engineering Managers.

What you'll do

• Provide consultative support for strategic users, customers, and prospects.
• Deliver architectural, technical, and migration guidance for customers.
• Lead projects, escalations, and meetings to support ongoing user/customer success.
• Own and oversee L3 Support Cases and escalations with the L1/L2 team.
• Help develop roadmap and account plans by partnering with Product Management, Engineering, and Sales.
• Contribute to documentation and knowledge base/learning materials.
• Maintain availability to deliver 24x7 support in a global, distributed environment.

What you'll need

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
• 5+ years implementing/operating/supporting scalable, fault-tolerant, distributed DBMS.
• Technical depth in topics including DBMS, OLAP, distributed systems, and Linux/Unix.
• Experience leading and shipping large-scope technical projects with multiple engineers.
• Expertise with a public cloud provider (AWS/GCP/Azure) and IaaS offerings.
• Excellent communication for a customer-facing, cross-team role.

Details

• Remote in India is possible, with openness to regional travel for onsite customer visits (estimated up to 35%).