Technical Account Manager - RHEL

Overview

The Technical Account Manager (TAM) provides strategic technical and architectural guidance, along with hands-on technical support, to key customers so they can optimize their Red Hat infrastructure. The role works independently to resolve moderately complex technical issues and serves as a trusted advisor for assigned accounts.

What you'll do

• Proactively identify and address potential technical risks within customer environments.
• Develop and support the implementation of solutions for complex technical challenges.
• Provide hands-on support to the assigned customer.
• Collaborate with engineering and product management teams on customer escalations.
• Conduct regular technical reviews with customers to ensure optimal performance.
• Develop and maintain deep technical expertise in assigned Red Hat products.
• Serve as a technical mentor for junior team members.
• Contribute to the development of best practices and internal training materials.
• Conduct regular account reviews with customers and internal stakeholders.
• Coach customers on best practices for utilizing Red Hat solutions, and anticipate and mitigate potential customer challenges.

What you'll need

• 5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization.
• Experience in system administration and troubleshooting with Red Hat Enterprise Linux, other Linux platforms in a production environment.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Direct experience with a variety of hardware vendors.
• Ability to manage multiple issues and projects with shifting priorities and timelines.
• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely.
• Ability to travel for customer visits and events within the region.

Nice to have

• Upstream involvement in open source projects.
• Ansible experience.

Details

• Location: Mumbai.
• May be required to work on customer site and connect to customer systems.
• May come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.