Technical Architect - MuleSoft

Overview

Solutions Architect on MuleSoft's Professional Services team, delivering MuleSoft integration solutions to customers across industries, coaching and mentoring Services team members, and driving adoption of API-led engagements.

What you'll do

• Enable customers to understand and employ MuleSoft technology hands-on while coaching and mentoring members of the Services team.
• Participate in MuleSoft Technical Product and Consulting Services training, methodology and enablement, and complete MuleSoft technical certifications.
• Shadow seasoned architects in client field activities, then execute MuleSoft implementations for customers.
• Lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to set standards for development, governance, and operational life cycle.
• Evangelise frameworks, project deliverables, best practices and implementations to internal collaboration networks and IP sharing.
• Identify opportunities to expand the MuleSoft footprint and drive further services and customer success, leading multiple engagements simultaneously.
• Drive partnerships and cross collaboration with MuleSoft partners, SIs and 3rd parties.
• Identify ongoing risks and pain points in field projects and contribute to developing and implementing internal mitigation measures.
• Evangelise, train, coach and mentor Services team members on hard technical and soft skills.
• Identify efficiencies in the customer IT operating model and support implementation of the SDLC pipeline.
• Lead development of technical brown bag sessions and publish reusable content to the field.
• Provide product insight to MuleSoft product leadership, guiding product direction and features.
• Deliver presentations, architectural blueprint documents, and requirements-gathering workshops, and lead customers through solution design.

What you'll need

• High-level fluency in Japanese.
• Business-fluency in English.
• Experience leading integration teams and architecting solutions.
• Demonstrated experience architecting services integrations with at least two of: (1) MuleSoft or other solutions (e.g. IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.); (2) API Management solutions (Apigee, Mashery, etc.); (3) on-premise/SaaS packaged COTS solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce, NetSuite, Oracle, Siebel, SAP, Workday, etc.).
• Demonstrated experience managing and architecting for multiple technical integration project SDLCs end-to-end, sometimes simultaneously.
• Working knowledge of on-premise and cloud-based infrastructures, SDLC pipelines, and deployments/configurations, and definition and evangelism of best practices and standards.
• Demonstrated ability to architect solutions within a diverse technical team of client, SIs, contractors and internal teams.
• Experience leading technical teams and mentoring junior resources, consultants and clients while leading internal initiatives to grow Services practices.
• Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements.
• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements, and supporting business case justification to C-level executives.
• Experience driving technical workshops with technical and business clients to derive value-added services and implementations.

Details

• Location: Japan - Tokyo - Remote.
• Job category: Customer Success.