Technical Content Writer- Technical Support

Overview

Develop, maintain and continuously improve high-quality technical documentation for electrical products, systems and processes, translating complex engineering concepts into clear, accurate and user-friendly content for internal and external stakeholders.

What you'll do

• Develop and maintain comprehensive technical documentation in line with organizational standards and guidelines.
• Write, edit and update process manuals, user manuals, training materials, white papers, technical reports and other supporting documentation.
• Translate complex electrical engineering concepts, product features and system behavior into clear, accurate, user-friendly content for technical and non-technical audiences.
• Gather accurate technical information from Product Specialists, engineers and business partners, and validate all content through reviews with Subject Matter Experts.
• Use AI tools to generate initial drafts, outlines or content suggestions, and review, refine and enhance the output for accuracy, clarity, consistency and compliance.
• Develop and maintain structured databases of reference materials, including research data, usability studies, design specifications and technical references, ensuring version control, traceability and easy retrieval.
• Review and proofread documentation for grammatical accuracy, technical correctness, consistency and adherence to style, branding, organizational, legal and quality standards.
• Document current and future process states using Value Stream Mapping, and apply standard work, error proofing and application knowledge to drive continuous improvement.
• Research, create and maintain information architecture templates that support scalability, reuse and easy data migration.
• Analyze user feedback and AI-generated insights to identify gaps and opportunities, and implement approaches that improve content effectiveness.
• Evaluate existing documentation, implement best practices to improve quality, usability and efficiency, and contribute to Quality Control processes for all documentation releases.

What you'll need

• Graduate in Engineering (Electrical / Electronics) or Graduate with relevant technical documentation experience in the electrical domain.
• Minimum 2–6 years of experience in technical documentation, technical writing or content development for electrical products, systems or engineering-driven environments.
• Strong understanding of electrical products, systems and engineering documentation.
• Ability to read, interpret and document technical drawings, specifications and engineering data.
• Experience developing user manuals, process documentation, training materials and technical reports.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and documentation platforms such as SharePoint.
• Experience using documentation tools and content management systems.
• Working knowledge of AI-assisted content creation tools and best practices for responsible use.
• Strong research and analytical skills with attention to detail.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience with technical authoring and documentation tools such as MadCap Flare, Adobe FrameMaker, Adobe RoboHelp, DITA XML, or other similar structured authoring tools.

Details

• Location: Pune, Maharashtra, India.