Technical Program Manager

Overview

Lead Technical Program Manager for Visa Commercial Solutions (VCS), providing oversight and governance on cross-functional delivery of VCS programs and initiatives, with planning, prioritization and execution leveraging the Visa Agentic Tool Chain (VATC).

What you'll do

• Provide oversight and governance on cross-functional delivery of the VCS programs and initiatives.
• Steer and implement large scale product development transformations from the ground up, acting as point of contact with geographically dispersed teams where risk and ambiguity is high and outcomes are driven.
• Manage the team's growth, learnings and overall development while aligning with the organization's and PMO's goals.
• Partner with Product and Technology leads to drive effective Annual Operational Planning, Quarterly Product Reviews and program reviews using Visa Enterprise tools (GitHub, ServiceNow, Clarity, Power BI, Jira/Jira Align).
• Facilitate prioritization of Initiatives and Epics that align to Objectives and Business Results (OKRs) and available workforce capacity.
• Manage resource rosters for portfolios or teams of Agentic Squads in Jira, Jira Align and Polaris.
• Manage program forecasts, budgets, labor capitalization and asset depreciation/amortization.
• Ensure effective team participation in Quarterly Planning across programs, collaborating with Operations and Infrastructure, Cybersecurity and other Visa Technology verticals.
• Ensure programs follow Visa's Agentic Lifecycle Methodology and Key Controls, and report accurate, timely program progress and financial status.
• Coach and mentor the PMO team and scrum teams on agile best practices, and lead the transformation to Visa's Agentic Lifecycle Management Operating Model.
• Learn and adopt Visa's Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
• Provide telemetry in quality, flow and value metrics-based reporting to all stakeholders and hold regular program-level reviews.
• Proactively identify risks and dependencies, and manage cross-functional communications to drive change adoption.
• Capture metrics that indicate progress toward the Reimagining Work at Visa Initiative, and improve agility metrics for performance, predictability and persistency.
• Assist and support External (FFIEC) and Internal audits, and ensure programs remain audit compliant.
• Ensure identified security vulnerabilities are remediated in a timely manner and exceptions are obtained promptly and kept to a minimum.
• Volunteer for additional responsibilities including hiring of team members and participate in required fire drills.

What you'll need

• 12+ years of work experience in technical program management or software development with a Bachelor's Degree, or at least 8 years with an Advanced Degree (e.g., Masters/MBA/JD/MD), or at least 5 years with a PhD.
• Experience developing plugins and agents using Claude Code, cline or other AI Agentic tools.
• Experience with enterprise program management tools (Jira, Jira Align, Clarity, Primavera, HP PPM etc.).
• Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers).
• Experience with analytical reporting tools (e.g., Tableau, Power BI).
• Experience with productivity and collaboration tools, including GitHub, SharePoint, Microsoft Teams, Wiki pages, Microsoft 365 Copilot etc.
• Experience managing large-scale engineering and operational projects.
• Experience driving alignment with business objectives across multiple teams.
• Experience implementing advanced project management techniques.
• Experience promoting innovation within technical program management.

Nice to have

• Scaled Agile Framework Certified – SAFe Agilist or SAFe Program Consultant.
• Program Management Professional (PgMP) and/or Project Management Professional (PMP).
• Experience with JIRA Align, Tableau, Power BI.
• Experience with project management techniques, software development lifecycle in a Fin-Tech background, scrum or agile experience.
• Experience with productivity and collaboration tools, including SharePoint, Microsoft Teams, Wiki pages, Microsoft 365 Copilot etc.
• Experience leveraging Artificial Intelligence/Machine learning to improve effectiveness of product delivery.

Details

• Location: Bengaluru, India.
• Visa requires at least 3 days in office; expectations will be confirmed by the Hiring Manager.