Technical Service Engineer (India SAARC)

Overview

Technical Service Engineer for the India SAARC region, providing advanced technical support and after-sales care for network video, audio, and access control solutions.

What you'll do

• Provide advanced technical support and after-sales care through tickets, live chat, and phone.
• Diagnose, troubleshoot, and close support cases using a case-driven workflow.
• Collaborate with regional sales, local RMA partners, and global technical support to resolve issues.
• Participate in technical training.
• Contribute to proactive knowledge-sharing by authoring global FAQs.

What you'll need

• Bachelor’s degree in Computer Science (or equivalent).
• 3 to 5 years of hands-on experience in a technical support or customer-facing engineering role.
• Exceptional verbal and written English communication skills.
• Knowledge of basic computer hardware/software and interest in networking technologies, LANs, and IP-based systems.
• Service-minded and open-minded approach with structured teamwork mindset.

Details

• Location: Bengaluru (Bangalore), India.
• Employment type: Permanent, Full-Time.