Technical Support Analyst

Overview

Technical Support Analyst on Yuno's Global Customer Success team, serving as the frontline for keeping global payment operations running reliably.

What you'll do

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
• Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
• Create and standardize operational processes that enable scalability and consistent service quality
• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
• Ensure continuous operational coverage with well-structured shift handovers
• Participate in some development activities to build hands-on backend knowledge
• Identify gaps in current tools and workflows and bring solutions to the table

What you'll need

• Fluent English and good communication
• 2+ years of experience in technical support, NOC operations, or a similar role
• Basic knowledge of monitoring tools and alerting systems
• Coding experience, including scripting, debugging, or log analysis
• Familiarity with APIs and ability to assist users with integration or connectivity issues
• Strong analytical and problem-solving mindset
• Customer empathy and a service-oriented approach
• Comfort working in fast-paced, high-stakes environments
• Mid or senior level
• Technical proficiency is mandatory and candidates will be evaluated on it

Details

• Location: Hyderabad, India
• Employment type: Full-time
• Availability to work Saturdays and Sundays and cover extra hours if needed, to cover missing shifts and maintain 24/7 support coverage