Technical Support Engineer

Overview

Technical Support Engineer (Tier 2) providing second-level support for English-speaking global customers and resolving complex technical issues related to Armis products.

What you'll do

• Own and manage customer cases.
• Troubleshoot customers’ technical issues.
• Provide second level support focused on English-speaking global customers.
• Support customers in using Armis products effectively.
• Collaborate with other teams to support onboarding, deployment, and ongoing development.
• Take on cross-team projects for company-wide impact.

What you'll need

• At least 2 years of experience in a similar role.
• Industry experience in cyber security, particularly network security or application security.
• Experience supporting enterprise customer accounts.
• Technical networking knowledge in TCP/IP and the application layer.
• Technical experience supporting Linux-based products.
• Ability to compose SQL queries and work with databases.
• Preferred: experience with Docker/Kubernetes-based environments.

Nice to have

• Experience with scripting languages (Bash, Python or equivalent).
• BS degree in CS or equivalent.
• Bonus: experience with ServiceNow.

Details

• Hybrid role based in Bangalore, India; requires 2+ days a week in office.