Technical Support Engineer

Overview

Technical Support Engineer providing customer support and troubleshooting for software, server, networking, and configuration issues.

What you'll do

• Provide technical support to customers, resellers, and partners.
• Diagnose and resolve complex software, server, networking, and configuration issues.
• Perform root cause analysis and provide best-practice guidance.
• Manage support cases to track, escalate, and resolve within SLA targets.
• Host remote troubleshooting sessions with customers.
• Create and maintain knowledge base articles and technical documentation.
• Participate in a 24/7 on-call rotation as assigned.

What you'll need

• At least 1 year of Linux experience in a technical support or help desk environment.
• Knowledge of Linux and/or Windows Server management.
• Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
• Ability to troubleshoot software applications and complex distributed environments.
• Experience using WebEx or similar remote troubleshooting tools.
• Strong written and verbal communication skills.
• Ability to work evening and weekend shifts.

Details

• Location: Louisville, KY, United States.