Technical Support Engineer, Kasten

Overview

Technical Support Engineer for Kasten, guiding customers to success with K10 and resolving technical issues.

What you'll do

• Work across teams including engineering, sales, and product management.
• Contribute to technical documentation such as Knowledge Base, best practices, blogs, and white papers.
• Perform customer issue root cause analysis using internal findings.
• Identify, recreate, and track customer issues to enable faster and accurate resolution.
• Identify, log, and track customer-reported product features and enhancements to support adoption.
• Participate in weekend and holiday coverage rotation.
• Manage time effectively by balancing tasks and priorities.

What you'll need

• 3+ years of related technical and customer-facing experience.
• Excellent communication skills in both oral and written form.
• Strong understanding of networking, cloud, virtualization, backup, and recovery concepts.
• Experience in Linux administration.
• Experience with Docker and Kubernetes management.
• Foundation knowledge of bash or similar Linux scripting languages.
• Knowledge of software development life cycles and upgrade patterns.
• BS or MS in Computer Science or an engineering-related program, or equivalent experience.

Nice to have

• Experience with managed solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration.
• Experience working with public cloud infrastructure including AWS, Azure, and Google Cloud.
• Kubernetes certifications (CKA or CKAD).
• Previous startup experience.

Details

• Shift timing: 6 PM IST to 3 AM IST.