Overview
Technical Support Engineer for Network Management, supporting NMS and SIEM products and delivering high-quality technical assistance.
What you'll do
- Provide technical assistance for NMS and SIEM products including JUNOS Space Platform and Security Analytics (JSA).
- Deliver hardware and software support, including configuration assistance and troubleshooting of networking devices and peripherals.
- Document and reproduce customer networking problems and work with L3 teams for timely resolution.
- Act as a customer advocate for problem reproduction, documentation, timely resolution, and escalation.
- Support L3 efforts by developing product trainings and contributing to knowledge base articles.
- Troubleshoot and debug complex networks with mixed media and protocols.
What you'll need
- Working knowledge of network and service management concepts and networking protocols (L2-L7), high availability, virtualization, and scripting.
- Hands-on experience with Linux system-level troubleshooting.
- Experience handling large-scale software application deployment, configuration (config files and script-based) and debugging.
- Extensive background in internetworking and TCP/IP, LAN, WAN, and security technologies.
- Superior verbal and written communication and customer handling skills.
- Ability to complete training and certification as assigned.
Details
- Location: Bengaluru, Karnātaka, India.
- Work mode: Hybrid, working on average 2 days per week from an HPE office.
Read the full description and apply on the company’s own careers page.
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