Technical Support Engineer – Network Management

Overview

Technical Support Engineer for Network Management, supporting NMS and SIEM products and delivering high-quality technical assistance.

What you'll do

• Provide technical assistance for NMS and SIEM products including JUNOS Space Platform and Security Analytics (JSA).
• Deliver hardware and software support, including configuration assistance and troubleshooting of networking devices and peripherals.
• Document and reproduce customer networking problems and work with L3 teams for timely resolution.
• Act as a customer advocate for problem reproduction, documentation, timely resolution, and escalation.
• Support L3 efforts by developing product trainings and contributing to knowledge base articles.
• Troubleshoot and debug complex networks with mixed media and protocols.

What you'll need

• Working knowledge of network and service management concepts and networking protocols (L2-L7), high availability, virtualization, and scripting.
• Hands-on experience with Linux system-level troubleshooting.
• Experience handling large-scale software application deployment, configuration (config files and script-based) and debugging.
• Extensive background in internetworking and TCP/IP, LAN, WAN, and security technologies.
• Superior verbal and written communication and customer handling skills.
• Ability to complete training and certification as assigned.

Details

• Location: Bengaluru, Karnātaka, India.
• Work mode: Hybrid, working on average 2 days per week from an HPE office.