Technical Support Specialist

Overview

Technical Support role at Kyndryl providing technical assistance to clients by diagnosing and resolving complex equipment, software and systems issues, including escalated cases and customer installations and training.

What you'll do

• Perform varying degrees of problem determination and resolution of desktop hardware and software issues using technical expertise and available resources.
• Respond to escalated issues and report critical design flaws, reliability and maintenance problems, and bugs.
• Serve as the go-to person for customers needing help with highly technical or sophisticated products, including customer installations and training.
• Perform installs, moves, adds, and changes (IMAC) activities.
• Perform data backup and restore on certain client accounts.
• Complete all related administrative duties within Service Level Agreement objectives.
• Develop an understanding of local and regional infrastructure and key contacts in other competencies, and ensure the proper team is aware of and acting on problems.

What you'll need

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.

Nice to have

• Cisco certified.
• Experience with network automation/scripting.

Details

• Location: Gurugram.
• Hybrid-friendly work environment.