Technical Support Specialist

Overview

Technical Support role providing troubleshooting, problem determination and resolution for complex equipment, software and systems, serving external and internal customers.

What you'll do

• Respond to escalated issues and report critical design flaws, reliability and maintenance problems, and bugs.
• Act as the go-to contact for customers needing assistance with highly technical or sophisticated products, customer installations and training.
• Perform varying degrees of problem determination and resolution of desktop hardware and software issues using technical expertise and available resources.
• Perform installs, moves, adds, and changes (IMAC) activities.
• Perform data backup and restore on certain client accounts.
• Complete all related administrative duties within Service Level Agreement objectives.
• Develop a deep understanding of local and regional infrastructure and key contacts in other competencies, ensuring the proper team is aware of and acting on problems.

What you'll need

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.

Nice to have

• Cisco certified.
• Experience with network automation/scripting.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work culture.