Technology Operations Analyst - HAM

Overview

Technology Operations Analyst for Hardware Asset Management (HAM) focused on EUC and endpoint support, ITSM-based incident/service request operations, and compliance.

What you'll do

• Manage end-to-end lifecycle of EUC hardware assets from forecasting and procurement through deployment, refresh, recovery, and disposal.
• Ensure HAM and Service Asset & Configuration Management (SACM) compliance, inventory accuracy, and audit readiness.
• Provide incident and service request operational support using ITSM processes and tools.
• Administer Microsoft Intune-managed endpoints including compliance policies, app deployment, and device health monitoring.
• Deliver walk-in, desk-side, and remote support for workplace technology and end-user devices.
• Develop operational dashboards, process documentation, knowledge articles, and workflow improvements.

What you'll need

• 2+ years of Technology Operations experience (or equivalent via work experience/training/military experience/education).
• Strong understanding of Hardware Asset Management (HAM).
• Strong understanding of Service Asset & Configuration Management (SACM).
• Strong understanding of IT Service Management (ITSM) including ITIL Incident, Request, and Change Management.
• Strong understanding of Microsoft Intune and endpoint management and/or similar endpoint management.
• Excellent spoken and written English communication skills.

Details

• Location: Bengaluru, India.