Technology Support Engineer

Overview

Technology Support Engineer to resolve incidents and problems across business system components and maintain operational stability.

What you'll do

• Resolve incidents and problems impacting business system components to ensure stable operations.
• Create and execute Requests for Change (RFC) to improve system functionality.
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Lead efforts to improve operational processes and implement best practices within the team.
• Provide solutions to problems for the immediate team and across multiple teams.
• Mentor junior team members.

What you'll need

• 7.5+ years of experience in ServiceNow IT Operations Management (ITOM).
• Proficiency in ServiceNow IT Operations Management (ITOM).
• Strong knowledge of incident and problem management processes within IT operations.
• Experience creating/managing Requests for Change (RFC) and maintaining knowledge base documentation.
• Ability to collaborate with cross-functional teams and external vendors.
• Troubleshooting skills for complex technical issues to ensure operational stability.
• 15 years full time education is required.

Details

• Based at the Bengaluru office.