Applications Support Senior Analyst

Overview

Applications Support Senior Analyst responsible for technical and business support of Citi applications, including issue resolution, operational monitoring, and stability/efficiency improvements.

What you'll do

• Provide quick resolutions to application issues for Citi application users.
• Maintain applications in daily operations, focusing on stability, quality, and functionality against service levels.
• Run start-of-day checks, continuous monitoring, and regional handover; perform same-day risk reconciliations.
• Manage and support applications and their operating environments, including storage and archiving procedures.
• Develop and maintain technical support documentation and support project initiatives (Stability, Efficiency, Effectiveness).
• Assess production risks/impact, escalate timely, and ensure contingency planning for user availability.
• Participate in application releases and perform post-implementation analysis for successful functionality.

What you'll need

• 5-8 years experience in an Application Support role.
• Experience installing, configuring, or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Effective written and verbal communication skills to explain technical issues simply.
• Demonstrated analytical skills and ability to filter/prioritize/validate complex dynamic material from multiple sources.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem management tools.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.