Technology Support Engineer

Overview

As a Technology Support Engineer, resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFCs), update knowledge base articles, and collaborate with vendors and service management teams on issue analysis and resolution.

What you'll do

• Collaborate with and manage the team to perform as a subject matter expert.
• Make decisions for the team.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
• Create and implement Requests for Change (RFCs).
• Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
• Monitor operational stability and proactively identify potential risks to prevent service disruptions.

What you'll need

• Minimum 7.5 years of experience in Network Infrastructures.
• Proficiency in Network Infrastructures.
• Strong understanding of network protocols, routing, and switching technologies.
• Experience with network monitoring and diagnostic tools to identify and resolve infrastructure issues.
• Ability to design and implement network changes while minimizing impact on business operations.
• Skilled in collaborating with cross-functional teams to support complex network environments.
• Knowledge of security principles related to network infrastructure and incident response.
• 15 years full time education.

Details

• Based at the Hyderabad office.