Technology Support Engineer

Overview

Resolve incidents and problems across multiple business system components, maintain operational stability, and support effective troubleshooting. Collaborate with vendors and service management teams to analyze and resolve issues.

What you'll do

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles and technical documentation to support effective troubleshooting and operational processes.
• Collaborate with vendors and service management teams on issue analysis and resolution.
• Collaborate with and manage the team to perform as a subject matter expert.
• Make decisions for the team.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to facilitate issue resolution and service improvements.
• Lead efforts to document and communicate best practices and lessons learned.
• Support junior team members by providing guidance and fostering a collaborative work environment.
• Manage and troubleshoot virtual desktop infrastructure environments.
• Monitor system performance and manage incidents.
• Implement and manage change requests within complex IT environments.

What you'll need

• Minimum 7.5 years of experience in Citrix Virtual Apps and Desktop Administration.
• Proficiency in Citrix Virtual Apps and Desktop Administration.
• Experience in managing and troubleshooting virtual desktop infrastructure environments.
• Strong knowledge of system performance monitoring and incident management.
• Ability to implement and manage change requests effectively within complex IT environments.
• Skills in collaborating with cross-functional teams and external vendors to resolve technical issues.
• Familiarity with updating and maintaining technical documentation to support operational processes.
• 15 years full time education.

Details

• Based at the Gurugram office.