Technology Support Engineer

Overview

As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components to ensure operational stability, and create and implement Requests for Change (RFC) while keeping knowledge base articles current.

What you'll do

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Act as an SME, collaborate with and manage the team, and take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of change requests while ensuring minimal disruption to operations.
• Mentor junior team members to support their professional growth and enhance team capabilities.

What you'll need

• Minimum 5 year(s) of experience is required.
• Must have skills: Unified Communication and Collaboration Operations.
• Educational qualification: 15 years full time education.
• Proficiency in Unified Communication and Collaboration Operations.
• Strong knowledge of incident and problem management processes within communication systems.
• Experience in creating and managing Requests for Change and updating technical documentation.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve complex issues.
• Familiarity with operational stability practices and tools to monitor system performance.
• Skilled in troubleshooting and root cause analysis for communication and collaboration platforms.

Details

• Location: Gurugram office.
• Minimum 5 years of experience in Unified Communication and Collaboration Operations.
• 15 years full time education required.