Teller & Customer Service Advisor

Overview

Teller and Customer Service Advisor role at Barclays handling customer enquiries, branch cash and transaction processing, and customer service in a banking operations environment.

What you'll do

• Provide customer service for questions, concerns and requests regarding accounts, products and services in a timely and professional manner.
• Process a high volume of RTGS/NEFT transactions, DDs and POs.
• Handle daily cash transactions, including cash deposits, withdrawals, transfers and payments.
• Process cheques, drafts and other banking instruments, ensuring accuracy in cash handling and end-of-day cash balancing.
• Assist customers with account enquiries, balance information and transaction details.
• Provide guidance on banking products and services, and resolve customer issues or escalate them to the appropriate department when necessary.
• Support account opening, documentation verification and customer service requests.
• Perform customer identification and verification in line with KYC/AML requirements.
• Manage and maintain customer records and documentation to ensure accuracy.
• Execute escalation requests to the relevant team or senior management as required in a timely manner.
• Execute customer service activities through chat, email and phone.
• Follow all bank policies, procedures and regulatory guidelines, and report suspicious transactions or discrepancies.
• Collaborate with teams across the bank to align, promote and integrate customer care initiatives.
• Participate in training and development initiatives to improve customer skills, knowledge and services.

What you'll need

• Graduate in any field.
• Experience working in a banking operations environment.

Nice to have

• Knowledge of MS Excel, Outlook and Word.
• Sound knowledge of banking processes and banking applications.
• Good written and verbal communication skills.

Details

• Job location is New Delhi.