Officer, Branch Relationship Manager, Growth, Consumer Banking Group

Overview

Branch Relationship Manager (Growth) in DBS Bank's Consumer Banking Group, focused on acquiring new-to-bank clients with AUM of INR 1 million or more and growing existing client relationships.

What you'll do

• Acquire new-to-bank DBS clients with AUM of INR 1 million or more through a need-based approach, with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, and corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth for new and existing clients.
• Implement product strategies through effective relationship management and drive optimum product mix and new-to-product clients.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Deliver exemplary customer service in the local market and uphold DBS service standards.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Ensure internal and regulatory compliance, including adherence to the DBS sales process, timely risk reviews, and due diligence during on-boarding.
• Build workflows and processes for exemplary service delivery, including doorstep banking.
• Establish DBS as the primary banker for clients and as a prominent banking provider in India.
• Coordinate with CBG colleagues, Service teams, and Product specialists to meet team objectives.
• Work with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Address operational risks, including Health & Safety standards, security of premises, AML/KYC, and ongoing risk reviews.

What you'll need

• Graduate (10+2+3 years of education), mandatory.
• Minimum 2 years of experience in a reputed bank and proficiency in banking products.
• Understanding of HNI sales and wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations that impact businesses.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products to assist in meaningful client engagement.
• Strong relationship management and influencing skills.
• Strong service orientation and customer-centric behavior.
• Effective probing and listening skills.
• Good written and verbal communication skills.
• In-depth knowledge of local market and competition, and understanding of competitive positioning.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• Attention to detail and analytical ability.

Nice to have

• MBA, preferably (not mandatory).
• AMFI, IRDAI, or FEDAI certification.
• BCSBI certification.

Details

• Location: Ashok Vihar, Delhi.
• Job: Product Sales.
• Schedule: Regular.
• Employee status: Full time.
• Reports to: Branch Manager.
• Rank: Officer/Senior Officer/Analyst.