Ticketing Coordinator

Overview

Ticketing Coordinator for the 100x Hospitality ticketing team, reporting to the Ticketing Manager and working remotely. The role owns the reporting rhythm of the ticketing team, covering daily and weekly sales counts and per-show ticketing execution for VIP and travel packages.

What you'll do

• Pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports, depending on how the tour is ticketed.
• Update the master counts grid and build the per-tour sales summary showing sold, allocated, open, and percent sold, plus change since the last update.
• Draft and send the weekly counts email to each tour's management, agency, and promoter contacts, typically on Wednesdays.
• Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off before they go to the partner.
• Roll up an internal department summary of all Artist Services counts for leadership.
• Send a daily counts email by 12 PM ET covering owned destination events, with day-over-day changes.
• Monitor the shared ticket counts inbox each day and route partner questions, data requests, and issues to the right owner.
• Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date.
• Complete post-show ticketing settlements covering what sold against what was allocated, fees, holds released or returned, and net to partner.
• Track refunds and price adjustments, including ones a venue processes on its own, so records reconcile.
• Request purchaser lists from venues and chase the slow ones.
• Send ticketing details and hold requests to venues and promoters ahead of presales.
• Check that presale and on-sale links work and match what was built.
• Spot-check pricing and package data across platforms and raise discrepancies.
• Help Guest Services with ticketing questions from VIP and travel package buyers.
• Keep source notes current for every tour (platform, login, venue contact).

What you'll need

• Strong spreadsheet skills: lookups, pivots, clean formatting, and catching numbers that don't add up.
• Excellent written English, as partner emails go to senior music industry contacts and must read as polished and confident.
• Careful with detail and reliable on recurring deadlines.
• Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders.

Nice to have

• Hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr.
• Background in live music or travel and hospitality.
• Familiarity with settlement or reconciliation work.
• Experience working remotely for a US-based team.
• Comfort working alongside Claude and scripts, as parts of the counts work are being automated.

Details

• Full time, Monday through Friday, with overlap with US Eastern business hours each day.
• Pull work (counts, settlements, reconciliation) can happen outside the overlap window.
• Wednesdays are the heaviest day because weekly partner sends go out then.
• Occasional flexibility around presales, on-sales, and show weeks, agreed in advance.
• Remote.