Training Consultant

Overview

Deliver curriculum to new and existing associates across front-end, mid-cycle, and back-end revenue cycle management functions. Serve as the primary point of contact for learners during onboarding, nesting, and refresher training while tracking progress toward production readiness.

What you'll do

• Assess learning and performance needs with business leaders, clients, subject matter experts, and stakeholders.
• Design, develop, and maintain training programs, curricula, learning materials, job aids, and performance support resources.
• Deliver instructor-led, virtual, and self-paced training to employees, clients, and end users on products, processes, workflows, services, and organizational initiatives.
• Translate technical, operational, and business concepts into audience-appropriate learning experiences.
• Develop and deliver training for implementation, activation, and change initiatives.
• Facilitate onboarding, knowledge transfer, and readiness activities.
• Evaluate training effectiveness through assessments, participant feedback, performance metrics, and stakeholder input, and implement improvements.
• Collaborate with cross-functional teams to keep training content accurate, current, and aligned with product enhancements, operational requirements, and organizational priorities.
• Provide coaching, consultation, and ongoing learning support to reinforce knowledge application and improve individual and team performance.
• Maintain training records, learning content repositories, and instructional documentation.
• Monitor industry trends, adult learning methodologies, and emerging training technologies.
• Contribute to learning strategies and best practices supporting workforce readiness, operational consistency, customer success, and business performance.

What you'll need

• Bachelor's degree in Education, Instructional Design, Business Administration, Healthcare Administration, Healthcare Information Technology, Communications, Organizational Development, or a related field, or equivalent combination of education and experience.
• 2-4 years’ experience designing, developing, and delivering training programs, learning solutions, or instructional content.
• Knowledge of adult learning principles, instructional design methodologies, and learning facilitation techniques.
• Experience creating training materials, including presentations, job aids, guides, e-learning content, and performance support resources.
• Strong verbal, written, presentation, and facilitation skills.
• Ability to communicate complex business, operational, or technical information to diverse audiences.
• Experience collaborating with cross-functional teams, stakeholders, and subject matter experts.
• Ability to assess training needs and develop solutions addressing knowledge and performance gaps.
• Strong organizational, planning, and project management skills.
• Proficiency with Microsoft Office applications and learning technologies used to develop and deliver training.
• Ability to manage multiple priorities and adapt to changing business needs.

Nice to have

• Experience in healthcare, healthcare technology, software, SaaS, revenue cycle management, clinical operations, or related industries.
• Experience supporting software implementations, system deployments, business process changes, or organizational transformation initiatives.
• Knowledge of healthcare workflows, regulatory requirements, reimbursement processes, medical coding, or healthcare operations.
• Experience with instructional design frameworks such as ADDIE, SAM, or similar methodologies.
• Experience developing e-learning content using learning authoring tools.
• Experience with learning management systems (LMS) and learning analytics.
• Experience facilitating virtual instructor-led training and large-scale training programs.
• Change management, organizational effectiveness, or user adoption experience.
• Experience consulting directly with clients or customer-facing stakeholders.
• Professional certifications related to training, learning, instructional design, project management, or change management.

Details

• Location: Pune, India office.
• Onsite role in a standard office environment.
• Working five days per week.
• US work hours: 7:30pm to 4:30am IST.
• May require working after hours.