Customer Training Coordinator – HVDC

Overview

Coordinate and deliver technical training programs for HVDC customers, helping operators, technicians, and engineers develop proficiency in operating and maintaining Hitachi HVDC systems.

What you'll do

• Collaborate with HVDC engineering, project management, and sales teams to identify customer training needs and develop comprehensive training plans.
• Design, develop, and update training materials, including presentations, manuals, exercises, and assessments, tailored to specific HVDC technologies and customer requirements.
• Schedule and coordinate training delivery, including instructor availability, classroom/lab setup for virtual and in-person sessions, equipment requirements, and participant logistics.
• Deliver technical training sessions to customer audiences ranging from operators and technicians to engineers.
• Provide hands-on instruction and practical exercises related to HVDC system operation, maintenance, troubleshooting, and safety procedures.
• Evaluate training effectiveness through feedback mechanisms, assessments, and follow-up activities, and implement improvements as necessary.
• Maintain accurate records of training activities, participant attendance, and certifications.
• Stay current with advancements in HVDC technology and incorporate relevant updates into training programs.
• Act as a primary point of contact for customer inquiries regarding HVDC training.
• Travel internationally as required to deliver on-site training at customer locations.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

What you'll need

• Bachelor's degree in Electrical Engineering, Power Systems Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical training role, preferably within the power generation, transmission, or industrial automation sectors.
• Strong understanding of High Voltage Direct Current (HVDC) systems, including converters, control systems, protection, and operational principles.
• Proven experience in developing and delivering technical training content to adult learners.
• Excellent presentation, communication, and interpersonal skills with the ability to explain complex technical concepts clearly and concisely.
• Proficiency in creating engaging training materials using various software tools, such as PowerPoint and e-learning platforms.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a global team.
• Fluency in English is required.
• Willingness and ability to travel domestically and internationally up to 30-40% of the time.

Nice to have

• Proficiency in languages other than English.
• Experience in a technical training role within the power generation, transmission, or industrial automation sectors.

Details

• Location: Chennai, Tamil Nadu, India.
• Employment type: Full time.
• Work mode: On-site; remote work is not available.
• International travel may be required to deliver on-site training at customer locations.
• Domestic and international travel may be up to 30-40% of the time.