Transport Coordinator

Overview

Support day-to-day transportation and logistics operations at the Client site in Gachibowli, Hyderabad, covering employee shuttles, visitor transport, and vendor coordination.

What you'll do

• Support day-to-day transport operations including employee shuttles, visitor transportation, and logistics services.
• Coordinate transport schedules, routing, and dispatch to ensure timely and efficient service delivery.
• Maintain accurate records of vehicle usage, driver logs, and service requests.
• Assist in monitoring fleet inventory and vehicle maintenance schedules.
• Serve as primary day-to-day liaison with transportation vendors and service providers.
• Coordinate vendor schedules, work orders, and service requests to meet operational requirements.
• Monitor vendor performance through regular inspections and quality checks, documenting service levels and compliance.
• Conduct routine vendor meetings to review performance metrics, address service gaps, and drive continuous improvement.
• Assist in processing vendor invoices, ensuring accuracy and compliance with JLL and client standards.
• Track vendor response times and service completion rates.
• Maintain comprehensive vendor contact databases and service documentation.
• Support routine service audits and performance evaluations against established KPIs.
• Coordinate with multiple vendors simultaneously to optimize service delivery and resource utilization.
• Communicate service issues to vendors promptly and follow up to ensure timely resolution.
• Escalate vendor performance concerns to the Senior Transport Coordinator when service standards are not met.
• Assist in onboarding new transportation vendors and ensuring they understand site-specific requirements.
• Coordinate vendor site access, credentials, and safety briefings in accordance with Client protocols.
• Support vendor contract renewal processes by providing performance data and operational insights.
• Participate in emergency evacuation procedures and drills as required.
• Ensure vendor compliance with safety protocols and regulatory requirements.
• Support monitoring of transportation operational expenses and vendor billing, including fuel consumption and maintenance costs.
• Review vendor invoices for accuracy before processing and flag discrepancies.
• Address routine transportation service requests promptly and escalate complex issues to the Senior Transport Coordinator.
• Support consistent delivery against service level agreements (SLAs) for all transport services.
• Prepare transport activity logs, fleet utilization reports, vendor performance scorecards, and service performance data.
• Maintain documentation of transportation activities, vendor interactions, incidents, and maintenance records.

What you'll need

• Graduation (Mandatory educational qualification).
• Minimum 2–3 years of experience in transportation coordination, logistics, or fleet operations with demonstrated vendor management responsibilities.
• Associate's degree or equivalent combination of education and experience.
• Understanding of DOT regulations, transportation safety standards, and compliance requirements.
• Familiarity with transportation management systems and GPS tracking tools.
• Experience with vendor management processes and contract compliance.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Valid driver's license with clean driving record.
• Vendor coordination, vehicle deployment management, and route optimization skills.
• Local expertise in Hyderabad geography is mandatory.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication skills (written and verbal) with ability to manage vendor relationships effectively.
• Customer service orientation with professional demeanor.
• Proactive approach to problem-solving and issue resolution.
• Strong negotiation and conflict resolution skills for vendor management.
• Ability to work independently and as part of a team.
• Flexibility to work variable hours as needed to support operational requirements.
• Assertiveness in holding vendors accountable to service standards while maintaining positive working relationships.

Nice to have

• Bachelor's degree in Logistics, Business, or related field.
• Experience in corporate or facility management environments.
• Proven track record of managing multiple vendor relationships simultaneously.
• Knowledge of transport operations, coordination best practices, and vendor performance management.

Details

• Location: On-site, Gachibowli, Hyderabad.
• Work schedule: 6 days per week.
• Scheduled weekly hours: 48.
• Notice period: Immediate joiners.
• Cab facility: Not provided.