Trust & Safety Senior Analyst

Overview

Lead a team of Trust and Safety resources who review user-generated content, investigate and escalate issues, and contribute to responsible AI work for generative AI.

What you'll do

• Manage a team of Trust and Safety resources, including content moderators and responsible AI practitioners, and provide coaching and feedback based on performance and career growth.
• Lead a team of up to 25 employees and motivate them to perform efficiently and optimally in the process.
• Support those who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models.
• Evaluate large language model responses and contribute to the development of a baseline understanding of responsible AI issues for generative AI.
• Understand and stay updated on changing client policies and guidelines.
• Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust and Safety team.
• Analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate and/or resolve issues reported by users or flagged by the system.

What you'll need

• Any graduation.
• 5 to 8 years of experience.
• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, free of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Excellent comprehension and communication skills.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision making.

Details

• Role may expose you to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.
• Active participation in Accenture's well-being support program for the Trust and Safety community is required.