Unified Communications and Collaboration (UCC) / M365 Engineer

Overview

Engineer, design, and support the Unified Communications and Collaboration (UCC) infrastructure for a federal agency, with a focus on Microsoft Teams, supporting users internal and external to the customer network.

What you'll do

• Engineer, design, and provide operational support for the UCC infrastructure.
• Ensure critical infrastructure protection, vulnerability remediation, and information assurance.
• Manage and maintain UCC systems, performing routine patch management and security updates.
• Document technical architecture, configurations, alert thresholds, and operational parameters.
• Oversee software and hardware installation, configuration, support, maintenance, and troubleshooting.
• Implement and maintain monitoring, logging, and alerting for UCC infrastructure using agency standard tools.
• Collaborate with team members, networking, and infrastructure teams to support the UCC environment.
• Support the UCC environment, including Skype for Business Server 2015, Skype for Business Client 2016, Unified Messaging 2010, 2013 and O365, Polycom VVX600, Cisco Telepresence VCS Control and WebEx, Adobe Connect, CA SiteMinder (SSO), AMX audio-visual and control products, and SMART interactive whiteboards.
• Provide software support for video streaming solutions, including live/VOD/mobile player adoption and integration, Digital Rapids encoding and Adobe AMS streaming, and video-rich Flash websites.
• Support browser technologies including HTML/DHTML, JavaScript, JSP, Ajax, and web servers.
• Integrate and tune third-party components (e.g., codec, streaming, monitoring, and hosting video files).
• Program AMX in high-level languages such as C, C++, or Java.
• Operate and administer the Microsoft 365 platform.
• Configure and enforce tenant-wide Teams meeting policies, voice routing policies, messaging policies, live events/town halls, and app permission policies.
• Oversee Teams lifecycle management, federation/external access boundaries, and integration endpoints.
• Troubleshoot call quality metrics, media stream performance, and meeting connectivity issues using Teams Admin Center and Call Quality Dashboard (CQD).
• Administer OneDrive for Business synchronization policies, personal site quota allocations, retention holds, and cross-site sharing links.
• Resolve complex synchronization conflicts, granular permission access issues, and document library threshold limits.

What you'll need

• Bachelor's degree in Computer Science, IT, Telecommunications, or a related field; additional years of experience may be substituted in lieu of degree.
• Minimum of 8 years of experience in Unified Communications, with at least 3 years focused on Microsoft Teams.
• Strong understanding of VoIP, video conferencing, and collaboration tools.
• Familiarity with integrating Microsoft Teams in hybrid environments.
• ITIL Foundations certification (or the ability to obtain it within 3 months after starting).
• US Citizen or US Person who has lived in the United States for the past three (3) consecutive years.
• Must be able to obtain and maintain a public trust clearance.
• Strong communication skills and the ability to convey technical concepts to non-technical audiences.

Nice to have

• Microsoft 365 Certified: Teams Administrator Associate or equivalent certification.
• Experience with other UCC platforms such as Cisco Webex, Zoom, Slack and Zabber.
• Holding a current Public Trust clearance.

Details

• Location: Remote/Teleworker, US.
• During interviews, candidates must keep their camera on, and the interviewer will take a photo for identification purposes if an offer is extended.
• Pay range: $92,300.00 - $166,850.00 (a general guideline only).