VRM - Associate - MHD

Overview

Virtual Relationship Manager (VRM) role at Paytm Payments Services, responsible for building and maintaining relationships with large business clients, managing accounts, and driving business growth through client interactions.

What you'll do

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients' business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.
• Provide merchant support by outbound/inbound call and email.

What you'll need

• Bachelor's degree.
• Strong communication and interpersonal skills for remote engagement.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver "out of the box" solutions to complex business issues.

Nice to have

• Domain-specific expertise.
• Proficiency in CRM tools, virtual platforms and MS Office.

Details

• Location: Noida, Uttar Pradesh.
• Willing to work in rotational day shifts with rotational weekly off.