Workday Functional Analyst

Overview

As an HR Technology Analyst, you will support Workday configuration requests and projects, acting as a strategic business partner who applies technology to meet HR business requirements, with a key focus on Workday Recruit.

What you'll do

• Support configuration requests and participate in projects, partnering with HR Centers of Expertise and the HR community to answer functionality questions, resolve issues, work with vendors on system-related concerns, and test new functionality.
• Configure and maintain Workday Recruit processes, including job requisitions, job postings, candidate stages, screening steps, and offer workflows.
• Support and enhance Workday Recruit in partnership with the Talent Acquisition CoE to optimize recruiting processes, system performance and the candidate experience.
• Support and manage day-to-day operations with Paradox and HiredScore to ensure smooth recruiter workflows and high-quality candidate engagement.
• Serve as project team member or lead for the design and implementation of new Workday functionality, including business process configuration, testing, interface and integration support, deployment, and postproduction support.
• Implement new security roles, lead configuration changes, and execute end-to-end testing for Workday upgrades, including biyearly upgrades with end-to-end testing of Workday Recruit functionality.
• Create custom Workday reports as needed to meet business needs and objectives.
• Plan, coordinate, and implement testing for changes within Workday, including recruiting enhancements and integrations.
• Support the design, development, and performance of Workday and related business data and processes, identifying trends, resolving root causes, and finding solutions.
• Proactively identify and help prioritize opportunities to streamline business and system processes, especially within the recruiting lifecycle.
• Partner with the Talent Acquisition CoE to analyze and enhance the candidate journey using Workday Recruit configuration and supporting technologies.
• Oversee daily operations and optimization of Paradox and HiredScore, including troubleshooting, monitoring performance, driving adoption, and identifying enhancements.

What you'll need

• Degree in business or management information systems, HR (CIPD), or equivalent combination of education and experience.
• Experience with case management, specifically ServiceNow.
• Experience with Human Capital Management systems, ideally Workday.
• Strong analytical skills, with the ability to prioritize and find solutions in a timely manner.
• Self-motivated and self-organized working style with the ability to work effectively on diverse project teams.
• Customer service focus and flexibility in supporting business unit needs.
• Demonstrated competence in presenting concepts clearly and accurately, with strong written and verbal interpersonal skills.
• Able to positively represent Johnson Controls and communicate with others at varying managerial and technical levels.
• Commitment to quality and continuous improvement.
• History of significant customer satisfaction, building rapport, and influencing decisions while working in a consultative role with customers.

Nice to have

• Experience as a contributing team member within HR operational projects and new implementations, including the full change request lifecycle (solution design, configuration, testing, communication).
• An overall understanding of HR data, HR processes, and the change/implementation life cycle.
• Workday experience, particularly in configuring and supporting Workday Recruit (job requisitions, job postings, candidate stages, screening steps, offer workflows, and recruiting related security), Payroll, Compensation, Time Off, Reporting, and Security.