Workday Payroll Managed Services Consultant (India)

Overview

A named specialist role for Workday Payroll, supporting customers remotely with payroll issues, configuration and guidance on the Workday Payroll platform, within a fixed-time, fixed-price Workday deployment and on-demand support firm.

What you'll do

• Act as a named specialist for customers, providing guidance, best practices, solutions and instructions using the Workday Payroll platform to meet, enhance and optimize the client's business needs.
• Work directly with clients, solving Workday Payroll issues as they arise.
• Act as the liaison between ADP and Workday through SmartCompliance monitoring and issue resolution.
• Configure Workday payroll components, reports, etc. of varying complexity levels.
• Understand Workday implementation methodology and perform various pre-production responsibilities as assigned, including executing test scripts and converting legacy data into Workday.
• Actively participate in internal training updates and share skills and learnings with others within the organization.
• Assist with internal initiatives, as assigned, designed to improve the team, department or company.
• Maintain timeliness of service level agreements and average billability of 80% quarterly.
• Manage a team of consultants, guiding them through their Workday and professional development and handling escalations (Manager Level).
• Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level).

What you'll need

• 1+ years of experience processing payroll.
• Knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval processes, and security rules.
• Ability to manage multiple clients and initiatives simultaneously.
• Strong written and oral communication skills.
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust.
• Good problem solver with ability to consider alternative and diverse perspectives and customer expectations.

Nice to have

• Experience with ADP or Workday payroll systems.
• Workday Payroll Certification.
• Experience implementing, supporting or managing Workday Payroll for customers of all sizes, of increasing complexity levels.
• Passion for exceptional customer service and customer collaboration.

Details

• Location: India, remote.
• Full-time employee.
• Working hours: 1:30 PM to 9:30 PM IST, with flexibility to work beyond the standard service window as needed.
• Accessible during service hours.
• Candidates must be serving notice or able to join by January 1, 2027 at the latest.
• Recommended internet bandwidth of 20Mbps.
• Prolonged periods of sitting at a desk and working on a computer.
• A company-configured machine will be shipped upon hire.