Account Management/ Broking (Hybrid)

Overview

Support the onshore broking team in developing, implementing and managing risk management and insurance programs for clients, including account management, renewals and claims support.

What you'll do

• Assist the onshore broking team with the development, implementation and management of risk management and insurance programs that accurately address client needs.
• Assist with building and maintaining long-term relationships with key client decision makers through regular meetings and liaison.
• Work with the onshore broking team to understand the client's business, risk management and insurance needs.
• Implement renewal and broking strategies in accordance with instructions from the onshore broking team.
• Actively assist with developing additional business from existing portfolios and acquiring new business.
• Assist with implementing appropriate account retention and defence strategies.
• Assist the broking and claims teams in negotiating equitable claim settlements on behalf of clients.
• Monitor the accuracy and performance of outputs from the operations processing team.
• Develop and maintain an understanding of new technologies and capabilities of the Company.
• Participate in client and insurer meetings as required.
• Consistently use the required IT applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement.
• Ensure timely and accurate production and processing of client transactions, including premium and adjustment calculations, information and documentation for Pre-Renewal and Broking meetings, bespoke renewal reports, insurance manuals and certificates of currency.
• Ensure smooth transition of work between the broking business and the operations team, providing accurate and timely information and confirming the quality of outputs returned to the broking team.
• Support effective working relationships with clients and insurers as required.
• Ensure accurate, up-to-date records on all clients are maintained at all times.
• Acquire and maintain awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.
• Develop and maintain a basic understanding of the core aspects of relevant insurance and related legislation.
• Adhere strictly to the Company's Quality practices and other systems and procedures.
• Comply fully with the Company's errors and omissions avoidance policy.
• Perform other duties as may be required from time to time.

What you'll need

• Possess a thorough understanding of all major classes of insurance which the Company offers to its clients.
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation.

Details

• Location: Mumbai - Hiranandani.
• Work mode: Hybrid. Colleagues are expected to be in their local office or working onsite with clients at least three days per week, with one weekly anchor day for office-based teams.